The Whiskey Wrangler Mercantile Rewards Program ("the Program") lets
customers earn points on purchases made at thewhiskeywranglermercantile.com
and in-store, redeemable for discounts on future purchases. The Program
is operated by The Whiskey Wrangler, LLC
("we," "us," "our"). By participating in the Program — including by
having points credited to your account — you agree to these Terms.
Enrollment is automatic: placing a qualifying order, online or in-store, creates a Program account tied to your Shopify customer account and begins crediting points. No separate signup step is required. You may opt out at any time (see Section 8) without affecting your ability to shop with us.
One Program account per customer. We may merge, suspend, or close duplicate or fraudulently-created accounts at our discretion.
Points are earned on the net purchase amount (after discounts, before tax and shipping) at the rate posted in your account at the time of purchase. That rate, and every other numeric setting in the Program (minimum order size to earn, redemption cost, minimums, expiration), may change at any time without prior notice, and applies going forward only — activity already recorded isn't retroactively recalculated when a rate changes.
Points have no value until redeemed under these Terms and are not earned on: taxes, shipping, gift card purchases, invoiced or draft-order sales (including social-media "thread" sales that we bill to you directly by invoice rather than a standard online or in-store checkout), or orders below any posted minimum. Which categories are excluded is itself a Program setting and may change as described above.
Points are not money, a security, or a gift card, cannot be purchased, sold, or transferred between customers, and have no value except as redeemable within the Program as described here. We do not owe cash, credit, or any other form of compensation for unredeemed points, including if the Program is modified or ends (Section 7).
Points may be redeemed for a discount code, or (if enabled) free shipping, at the rate and minimums posted in your account at the time of redemption. Redemption codes are single-use, non-transferable, tied to the account that redeemed them, and expire 7 days after issuance if unused. We may limit, decline, or reverse a redemption we reasonably believe is fraudulent or made in error.
If an order that earned points is later refunded, the points earned on that order are removed in proportion to the refunded amount. If your balance is insufficient to cover the removal at the time of the refund, it will not go below zero — the shortfall is simply not collected retroactively.
Balances are subject to correction if a technical error, duplicate entry, or miscalculation is discovered, whether the error over- or under-credited an account. We are not liable for temporary unavailability, delay, or display errors affecting your balance or Program features.
We may modify, suspend, or terminate the Program, in whole or in part, at any time, with or without notice, for any reason, including changing these Terms, the earn/redemption rates, or discontinuing the Program entirely. If the Program is discontinued, any unredeemed points are forfeited as of the effective date, except where prohibited by law; we will make reasonable efforts to give advance notice of a full discontinuation where practical, but are not obligated to.
We may suspend or terminate an individual account's participation, and forfeit its points balance, if we reasonably believe the account has engaged in fraud, abuse, points manipulation, chargeback abuse, or any violation of these Terms or our general store policies.
You may opt out of earning further points at any time from your account (the Rewards section of your Shopify customer account, or the standalone My Rewards page). Opting out stops future earning only — any balance you already have remains yours to redeem under these Terms. You may opt back in at any time. Opting out of the Program does not opt you out of any separate marketing communications, which (if any) are governed by their own consent and unsubscribe mechanism.
Participating in the Program involves us processing your purchase history and points activity as described in our Privacy Policy. If you choose to add your birthday to receive an automatic birthday reward, we only ever collect the month and day — never the year — and use it solely to grant that reward. You may request a copy of the data we hold about your Program activity, or request its deletion, using the contact information below — see also our Privacy Policy for how these requests are handled.
In plain terms: the Program is a free perk we choose to offer, not something you pay for, and it's provided as-is with no guarantees. We don't promise it will always be available, accurate, or bug-free. If points or a reward are ever lost, miscounted, delayed, or unavailable — including because of a technical error or an outage — we are not obligated to give you cash, credit, or anything else for it, beyond restoring the affected points where we reasonably can.
More formally: the Program is provided "as is." To the fullest extent permitted by law, we disclaim all warranties regarding the Program's availability, accuracy, or uninterrupted operation, and our liability arising from the Program is limited to the value of the points balance directly affected, excluding any indirect, incidental, or consequential damages. Nothing in these Terms limits liability where the law does not permit it to be limited.
We may update these Terms at any time; the version posted at https://loyalty.thewhiskeywranglermercantile.com/program-terms is the one in effect. Continued participation in the Program after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles, and any dispute arising from the Program will be resolved in the courts located in Franklin County, Indiana.
Questions about the Program or these Terms: thewhiskeywrangler@gmail.com.